OUR OFFERINGS · FOUR KINDS OF HOURS

Technical build, business consulting, adoption and support — in one team.

Every engagement draws on four categories of hours, each with a distinct job. Your journey starts with strategy and ends with ongoing support — so you build the right thing once, your people adopt it, and it keeps working.

Consulting
Strategy & scope
Implementation
Technical build
Adoption
Make it stick
Support
Keep it running
STEP 01 · START HERE

Business Consulting

Business strategy

Strategic work that happens first — making sure the system reflects how your business actually operates and where it’s headed. We optimise your processes before we digitise them, so you don’t automate inefficiency.

WHAT’S INCLUDED
  • Process-mapping workshops (e.g. your procurement approval flow, end to end)
  • Organisational structure analysis to define the right hierarchy
  • Defining KPIs and how they should surface in dashboards
  • Scope definition and solution-design sessions
  • Gap analysis between current state and desired state
  • Change-readiness assessment
STEP 02 · THE TECHNICAL BUILD

Implementation

Technical build

Turning the agreed scope into a functioning system inside ClickUp. Build cannot begin until processes are refined and documented in consulting — so we build once, build right, and avoid costly rework.

WHAT’S INCLUDED
  • Space, Folder and List hierarchy designed around your work
  • Custom fields, statuses and task types configured
  • Automations (auto-assign on status change, deadline alerts to managers)
  • Integrations with HubSpot, Slack, ERP and more
  • Views, dashboards and reusable templates
  • Migration from spreadsheets, Monday, Asana or Jira
  • Role-based permissions, testing and QA
ClickUp List view configured with custom statuses
ClickUp Workload view showing team capacity

Real ClickUp views — configured, not templated. Your hierarchy, your fields, your dashboards.

HOW THE FREE HOURS WORK
Earned per licence. Every ClickUp licence held through Dtech earns one adoption hour. 100 licences → 100 hours.
Pooled, not assigned. Hours form one shared pool for the whole org, booked through a single ClickUp Champion — spent wherever adoption is weakest.
Two caps keep it fair. Never more than your licence count, and max two sessions per person — so value reaches the whole team, not one power user.
Valid twelve months. Delivered live on your real workflows, in English or Arabic.
STEP 03 · MAKE IT STICK

Adoption

Change management · 1 free hour per licence

Where configuration becomes habit, and where ROI is realised. This isn’t product training — it’s change management for the humans using the tool.

WHAT’S INCLUDED
  • Live training sessions for specific teams
  • One-to-one coaching for managers on dashboards & reporting
  • Recorded walkthroughs and SOPs tailored to your workflows
  • Change-management check-ins to address resistance
  • Post-launch office hours and Q&A
  • Champions programme: training internal power users
STEP 04 · KEEP IT RUNNING

Support

On-demand

Reactive, on-demand help after your workspace is live — keeping things running, fixing what breaks, handling small requests.

WHAT’S INCLUDED
  • Troubleshooting broken automations or integrations
  • Adding new statuses, custom fields or views
  • Answering “how do I…” questions from your team
  • Adjusting permissions or view configurations
  • Minor enhancements and small configuration changes
  • Escalation support for platform bugs
TALK TO US

Ready to put AI to work?

Message us on WhatsApp or email the team — we’ll set up a free session on one of your real workflows.